Chartwell’s Management of COVID-19
作为加拿大最大的老年生活社区所有者和运营商，Chartwell一直并将继续在这一富有挑战性的时期发挥重要作用，确保我们的居民和员工的安全。Our employees have never been more dedicated to Making People’s Lives BETTER.
Did You Know?
More than15,755,460pieces of PPE
were sourced by Chartwell to keep residents and staff safe, many of which were brought in before it was required by Public Health authorities.
96%
OF RESIDENTS
felt theirChartwell Residencetook
IMPORTANT MEASURES
to keep them safe during COVID-19**Chartwell's 2020 “Listening to Serve You Better” Survey Results
7,111+
employees have been hired by Chartwell during the course of the pandemic.
Safety and outbreak prevention protocols
Chartwell has always maintained strong infection control protocols. When the pandemic began, we put into place enhanced infection protocols—in some cases ahead of provincial and health authority directives—that allowed our communities to help protect residents and immediately address any COVID-19 outbreaks:
Regular surveillance of resident health
PPE available and required for staff
Visitor restrictions as required
Screening of visitors and staff
Enhanced infection prevention & control education for staff
Promotion of good hand hygiene and respiratory etiquette
Increased cleaning and disinfection of high-touch surfaces
Physical distancing in dining rooms, common areas and elevators
Chartwell’s commitment
When the pandemic was announced in March, Chartwell quickly and decisively implemented the following initiatives to help support our residences:
- Implemented innovative ways to rapidly source PPE so staff had the equipment they needed early on
- Launched a proactive recruitment campaign to ensure consistent staffing
- Set up a 24/7 hotline with corporate specialists to support staff with questions
- Established a COVID-19 email hotline for families and the general public
- Posted transparent information on our website on outbreaks and COVID-19 response measures
- Sent out weekly email communications to families, residents and staff to provide proactive updates
- In July, launched a “Listening Tour” and survey for residents and families to collect feedback on future COVID-19 optimization
Keeping residents connected
Chartwell staff were devoted to keeping residents engaged and connected to family through the pandemic while physical distancing measures were in place. Even while apart, our residents were never alone. Here are some of the ways residents remained social and entertained:
- Staff helped to set up video calls between residents and their families
- When not in outbreak, physical distancing dining experiences with fellow residents
- In-suite activities, mobile happy hours and treat deliveries
- Front lawn entertainment, hallway fitness classes and family car parades